The Customer Service of Interviewing
Updated: Jun 1, 2021
Have you ever wondered how to make the interview process more welcoming and productive? Maybe a customer service perspective would help. Recently published in the Kentucky SHRM Magazine, I was honored to share why I coach interviewing skills the way I do.
THE CUSTOMER SERVICE OF INTERVIEWING
I listened as a fellow professional described how he links customer experience success to his employee’s experience success; that unless his employee experience is thriving at work, his customers’ experience cannot be expected to thrive either. We’ve heard plenty about employee engagement, but this was a direct link as to why it matters in everyday work-life and I loved it!
I’ve realized the same customer service concept applies to interviewing. As an HR professional, my time as an interviewer outweighs that of a job seeking candidate. However, as a military spouse, working at each new assignment, I have been a candidate more than most and this concept of customer service on both sides of the interview equation makes complete sense to me. The Interviewer’s experience and the candidates experience are equally linked. This has led me to coach interviewing candidates in a completely new way….