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"I believed becoming CEO would feel like a victory. Instead, it feels like I'm drowning," confided a newly-promoted executive during our first coaching session. She had been in the role for three months and was starting to panic. "Everyone expects me to have all the answers, but the problems are completely different now. I feel like I'm failing at something I worked my entire career to achieve." Sound familiar? If you've recently been promoted to a higher leadership role, you

Last month, I received a call from a brilliant VP of Operations who'd just been passed over for the COO role—again. "I hit every metric, led successful transformations, and have an MBA from Wharton," she said, frustration evident in her voice. "What am I missing?" The answer, it turned out, wasn't in her resume. It was in three critical emotional intelligence blind spots that most high-performers never see coming—and that quietly sabotage C-suite promotions every day. The Pro

Picture this: You're a leader who understands emotional intelligence. You read people well, manage your emotions effectively, and...

Last week, I was coaching a VP who complained that her team seemed "emotionally exhausted" despite having reasonable workloads. As we dug...